Last updated: 1 November 2026
1. Scope
This policy applies to services bought from Saturn Technologies India Private Limited. Where your written proposal or order states different terms for your project, the proposal or order prevails.
2. Software and website projects
- Before work starts: if you cancel after approving a proposal but before we have started work, we will refund any advance you have paid, less any costs we have already incurred that cannot be recovered.
- After work has started: you pay for the work completed up to the date of cancellation, including any approved milestone. Any advance paid beyond the value of that work will be refunded.
- Completed and delivered work: fees for work that has been delivered and accepted are not refundable.
- Defects: if delivered work does not meet the agreed scope, we will correct it within the support period stated in your proposal. Where a defect can be fixed, a fix is our remedy in place of a refund.
3. Hosting plans
- You may cancel a hosting plan by giving us written notice. The cancellation takes effect at the end of the billing period that has already been paid for.
- Fees for a billing period that has already started are not refunded unless your order states otherwise, or unless we are unable to provide the service you paid for.
- The renewal price and any further cancellation conditions for your plan are confirmed to you in writing before you sign up.
4. Domain names and third-party purchases
Domain registrations, renewals, SSL certificates, payment gateway fees and other purchases made from third parties on your behalf are non-refundable once the third party has processed them, because we cannot recover those fees. This is subject to the third party's own refund rules.
5. Training programmes
Fees, schedules and refund conditions for training are confirmed in writing at enrolment, and they are separate from the terms for software services. We do not guarantee employment or placement, so lack of a job outcome is not a ground for a refund.
6. How to request a cancellation or refund
Contact us through the form on our Contact page. Please include your name, the service concerned and the reason for your request. We will review it and tell you the outcome in writing. Approved refunds are returned using the original payment method where possible.
7. Changes to this policy
We may update this policy from time to time. The version in force when you placed your order applies to that order.